Returns & refunds
Do we accept returns? Yes, we accept eligible returns in line with applicable consumer law. For most goods ordered online by UK consumers, you can cancel for any reason by telling us within 14 days after the day you receive the goods. After notifying us of cancellation, you normally have a further 14 days to return the goods.
How to request a return or cancellation: Use our contact form and include your order number. Tell us whether you wish to cancel an order or report a faulty, damaged or incorrect item. We will provide the correct instructions and return address for your item. Do not send returns to our registered business address unless we confirm that it is the correct return destination. You can contact us before delivery if you wish to cancel.
UK online order cancellation rights
For most goods ordered online by UK consumers, you can cancel for any reason within 14 days after the day you receive the goods. After notifying us of cancellation, you normally have another 14 days to return the goods. Certain statutory exceptions can apply, including specific sealed products that cannot be returned for health or hygiene reasons once unsealed.
Returning goods
Please keep proof of postage. Customers may inspect or try on items as they would in a shop, but a deduction may be made where handling goes beyond what is necessary to establish their nature, characteristics and functioning. We will explain the return procedure and any applicable return-postage responsibility before you send an item. For faulty, incorrectly described or otherwise non-conforming goods, your statutory rights apply.
Hygiene items and other exceptions
Some products, including certain sealed personal-care or hygiene products, may be exempt from change-of-mind cancellation once the hygiene seal has been broken where the law permits. Swimwear or underwear is not automatically excluded from statutory cancellation rights merely because of its category. Any restriction does not affect rights in relation to faulty, damaged or incorrectly described goods.
Refunds
Where you exercise a statutory change-of-mind cancellation right, we will refund the applicable goods price and original standard delivery charge where required by law. We will make the refund without undue delay, normally within 14 days after receiving the goods back or satisfactory evidence that you sent them back, subject to applicable law. Refunds are made to the original payment method unless otherwise agreed. Your bank or card provider may take additional time to show the credit.
Faulty, damaged or incorrect goods
Contact us promptly with your order number and details of the problem; photographs can help us investigate but do not replace your legal rights. Depending on the circumstances and applicable law, you may be entitled to a refund, repair or replacement.
International orders
Mandatory consumer rights in the delivery country continue to apply. Where local consumer law gives you additional or different cancellation or return rights, those rights take precedence over this policy. Contact us for destination-specific return instructions.